btrax can provide all the tools you need for successfully setting up and running a solid web store, including custom branding by our award-winning designers.
Q1. How long does it take to create an e-commerce website?
A. It depends on how many products you have and special website features or content requirements. A typical project will take approximately 4 to 6 weeks after receiving all your specifications. Please keep in mind that providing all information and contents to us in a timely manner is important to avoid delays.
Q2. How much does it cost to start an e-commerce website?
A. Prices vary from project to project. Cost is linked directly to development time. If your functional requirements are standard and all your content is web ready, these will both reduce the development time We are glad to provide you an estimate and offer up to one hour of FREE consultation to help you discover which options are right for your business.
Q3. What kind of materials should I provide?
A. We usually ask you to prepare the following materials:
Text/placeholder content
Technical requirements (existing database structure, ADA compliance, etc.)
Product info (product id, images, size, description, price)
Product ID/SKU, images, size, description, price, and variations
S/H rates, terms and conditions
Photos, logos, illustrations or other graphical elements
A. The btrax team has 40+ years of combined industry experience in designing and developing e-commerce websites. We collaborate closely with you to ensure the site meets your objectives and launch your online store as quickly as possible. Our results-oriented design and careful attention to usability details ensure a faster return on your web investment.
Q5. Do you use templates?
A. No. Todays web users are savvy and can tell if your site looks like another site. A boxy, cookie-cutter design also reduces the branded value of your products or services. Our award-winning design team creates original graphics and layouts in-house to best engage your target audience.
Q6. Who hosts my store?
A. btrax strongly believes that remaining platform neutral is critical in giving our clients the best advice - we do not receive any commission or act as resellers for hosting. Our development team only recommends proven hosting partners who can offer 99.99% uptime, browser-based email access, built-in traffic statistics tracking, admin tools and superior customer support.
If you have an existing hosting company that can meet the server software and performance requirements for your project, we are happy to launch your project from their servers. We can also migrate your website from standard shared servers to dedicated servers for higher volume traffic and data transfers.
Q7. How will I be notified about customer orders?
A. For every order, our e-commerce system sends an order notification email to both your designated email address and the customer. Customer information and order status can be accessed through our browser-based management system. You can also search for past orders by last name, order number, email address, and other selected criteria in our customized system.
Q8. Can I add some features later on?
A. Absolutely! You can ask us to add custom features at anytime - even after your website has been launched. Please contact us or call us at 415.344.0907.
Q9. What are the monthly fees?
A: For fully customized systems there are no fixed term contracts. You only need to pay for hosting or when we make changes or update your website. We also offer affordable maintenance packages.
Q10. Will I need to contact btrax to update products on my website?
A. Our system provides the flexibility to make personal changes to your product data. From administration pages, you can easily update every aspect of your product information including adding products, deleting products, updating images, modifying the price, changing orders, putting products on-sale, sending out discount codes, or announcing a product as sold out.
Q11. How will customers find my store?
A. If you plan on generating online sales you must have a web marketing plan as complex and well – thought out as your website. There are many methods for marketing your site we can offer you the most effective ones through our web marketing services.
